Refund policy

Last updated: 9 October 2026. This page explains refunds and cancellation for the Clockhund team plan, a monthly or yearly subscription. The calculators and the free account cost nothing, so there is nothing to refund there.

14-day refund, no questions asked

You can ask for a full refund of any payment within 14 days of that payment, the first one and every renewal. You don’t have to give a reason.

How to ask for a refund

• Email hello@clockhund.com from the address of your account, or use the link in your Paddle receipt.
• Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle pays the refund to your original payment method, usually within 5 to 10 business days.

Cancelling

You can cancel the team plan at any time in the app (Cancel subscription in the team plan box). It stays active until the end of the month or year you paid for and doesn’t renew after that. Cancelling alone doesn’t refund the current period; ask for a refund as above if you are within the 14 days.

What happens after a refund or when the plan ends

The team plan’s extras (more people, shift templates, the payroll export and balances) switch off and your account returns to the free version. Nothing is deleted: the people and hours you saved stay in your account.

Your rights

This policy doesn’t limit your statutory rights as a consumer, nor the Paddle buyer terms.